1. General

Please try the Demo Version to ensure the product meets your needs. You can download it by clicking the TRY button in the menu above.

2. What types of products can I return for a refund?

Products purchased through our website or directly from us (e.g. by email/phone) are generally eligible for refunds. BiteTheBytes GmbH cannot provide refunds for purchases made outside of BiteTheBytes GmbH owned websites or not directly from BiteTheBytes GmbH.

3. Who is not eligible for a refund?

Resellers and Affiliates are not eligible for refunds.

4. When are products eligible for a refund?

Products and assets are eligible for a refund if you have NOT downloaded, installed and activated any product downloaded through your account on our website (e.g. installed World Creator 1, 2, 2022.x, 2023.x or above AND activated during the log-in process when running the application) AND if you have NOT downloaded any asset through your account on our website (e.g. downloaded a material, bridge tool or sample).

You will not be eligible for a refund for any product or asset from which you have been banned or for which you have otherwise violated the terms of service. In addition, you may not be eligible for refunds if BiteTheBytes determines that you are abusing the refund policy.

To clarify, you are NOT eligible for a refund, if any of the below events match:

• You have downloaded a product through your account from our website
• You have downloaded, installed and activated a product through your account from our website

5. How can I request a refund?

You can request a refund by writing to support@bitethebytes.com.

6. How will I get my refund?

By default, purchases will be refunded to the payment method used to make the purchase, but this may not always be possible depending on the payment method. You and BiteTheBytes may also agree that the refund be issued by alternative method. Please note the amount of time for the refund to process is dependent on your payment method.